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Refund policy

The transactions executed on the Trading and Mobile Platform of Mirae Asset Capital Markets (India) Private Limited (“MACM”) will be completed only after successful transfer of money from Client registered bank account to the Client Bank account of MACM . Please note that As per Exchange Settlement schedule , the stock purchased will be credited to client demat account within one day from date of settlement . You hereby agree and acknowledge that the transactions on the Platform once completed /traded cannot be cancelled by You. In case of successful transfer of money from Your Bank account and there are no transactions done or executed by you , the money would be refunded to Your registered bank account based on your withdrawal request or as per settlement cycle selected by you at time of opening of account with MACM whichever is earliest.

Please note that this Refund policy is designed based on MACM current Operational Procedures. It may be changed from time to time

Mirae Asset Capital Markets

Mirae Asset Capital Markets (India) Pvt. Ltd.Registered Office: Unit No. 506, 5th Floor, Windsor Bldg, Off CST Road, Kalina, Santacruz (E), Mumbai – 400 098. CIN Number : U65990MH2017FTC300493
Andheri Office : Unit No. 502, 5th Floor,Leela Business Park , Andheri Kurla Road,Near Airport Road Metro Station, Andheri (E),Mumbai – 400 059. Tel No : 022-41887777
For Investor grievance

INSTITUTIONAL CLIENTS customercare@miraeassetcm.com

RETAIL CLIENTS help@mstock.com

MERCHANT BANKINGmbinvestors@miraeassetcm.com

RESEARCH ANALYSTresearch@miraeassetcm.com

Attention Investors:

  • 1. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.
  • 2. Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
  • 3. Pay 20% upfront margin of the transaction value to trade in cash market segment.
  • 4. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. Continuation Sheet
  • 5. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.
    Issued in the interest of investors.
  • 6. Central Vigilance Commission (CVC): Please visit CVC website at https://pledge.cvc.nic.in and take "Integrity Pledge" to be an active part of the "Satark Bharat, Samriddh Bharat" (Vigilant India, Prosperous India).
  • 7. IPO Investment:No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account
  • 8. KYC Notification:KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
  • 9. Advisory against Tips:Investors are advised not to blindly follow the unfounded rumours, Tips given in social networks, SMS, WhatsApp, Blogs etc. and invest only after conducting appropriate analysts of respective companies. Beware of fraudster entities operating throughout India and sending bulk messages on the pretext of providing investment tips and luring investors to invest with them in their bogus firms by promising hefty profits
  • 10. As required by Exchanges Circular on Guidelines on Technical Glitches to prevent business disruptions, the mandatory requirement of establishing Business Continuity/DR set up to ensure the continuity plan in case of Business Disruptions is currently not applicable for MACM as MACM is currently not having 50,000 unique registered clients across all Segments/ Exchanges as on date of issue of Exchanges Circular on Guidelines on Technical Glitches to prevent business disruptions.
SEBI Stock Broker Registration No.: INZ000163138 – Membership in BSE – Cash Segment (Member ID: 6681) and in NSE – Cash, F&O and CD Segments (Member ID: 90144), Membership in MCX – (Member ID: 56980) SEBI Merchant Banking Registration No.: INM000012485 SEBI Research Analyst Registration No.: INH000007526 SEBI Depository Participant Registration No: IN-DP-589-2021 (CDSL DP ID: 12092900) AMFI Registered Mutual Funds Distributor: ARN-188742 Compliance Officer details : Stock Broking and DP Activities – Mr. Himanshu Parekh Email – compliance.officer@mstock.com, Tel No:022-41887777 Merchant Banking Activities – Mr. Uday Thatte, Email – macm.compliance@miraeassetcm.com, Tel No:022-62661300
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